These guidelines apply to all business partners of VOLLMER WERKE Maschinenfabrik GmbH — including our customers, subsidiaries, sales representatives, and distribution partners.

They offer clear instructions for handling cases of damaged goods upon delivery or defective parts requiring return. Our objective is to ensure a consistent, efficient, and seamless process, in full compliance with international transport regulations.

A comprehensive description of all procedures and requirements is provided in the complete PDF document, available for download.

For any questions or further assistance, please do not hesitate to contact us. We will be pleased to support you.