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The VPortal is the central digital point of contact when it comes to the well-being of your VOLLMER systems. Keep an eye on your machinery at all times and explore the integrated spare parts shop. Do you have questions or concerns and are looking for the right contact person for your machine? The VPortal ticket system makes it quick and easy to get in touch with our service staff.
My machines
Keep an overview of your machinery at all times. Under "My machines" you will find the relevant information on your VOLLMER systems as well as all important documents such as operating instructions. Take a look inside a machine with the help of an interactive 3D model and familiarise yourself with the various components of your machine. Long searches are a thing of the past - the digital parts list allows you to quickly find the spare and wear parts you need in no time at all.
Spare parts and order overview
The integrated spare parts shop gives you access to all spare and wear parts for your VOLLMER machines. In addition to the full-text search, an innovative 3D navigation system, which takes the user directly to the three-dimensional machine sketch, makes it easy to identify the original parts. With the help of the user-friendly order overview, you can keep track of your orders and access them at any time.
Support requests
Do you have a specialised question or problem and need our support? Let us know your concerns at any time. Create support requests in the ticket system and get quick access to your personal contact person.
Time is your money - shorten the response time for possible troubleshooting by providing machine-specific information. Support your request by attaching images or videos. With VPortal, we are paving the way for a new, modern communication channel for our customer service.
Focus on your personal added value
- Free registration via our service department
- Visualisation of your individual machinery
- Simple and efficient search for spare and wear parts
- Direct ordering of selected spare and wear parts
- Fast support for your service enquiries
- Relevant documents on technology and operation available at any time
Your Contact
Country
Josef-Loroch-Str. 1
69509 Mörlenbach
Germany
Phone: +49 6209 71590
Fax: +49 6209 715938
info@loroch.de